Policies and Terms

General Copyright Statement

All content and materials provided on this site are covered by the laws of copyright and as such these rights are owned or controlled by RP Translate Limited (“RP Translate Limited”) or where applicable an alternate copyright owner.

The content and materials from this site may not be reproduced except for private personal non-commercial use by individual users and may not be distributed, publicly performed, archived or otherwise used in any medium whatsoever except with the prior express written permission of RP Translate Limited.

Privacy Policy

RP Translate is committed to protecting your privacy. As such we have specified in detail what data we are collecting, how we are using your data and all rights you have under the European data protection law.

We may change this notice from time to time to stay aligned current with the changes in the general data protection regulation (GDPR) and E-Privacy Directive (PECR). Please check back on a regular basis to read the latest version of this notice.

The use of the Internet pages of RP Translate Limited is possible without any indication of personal data; however, if you wish to use some of the more enhanced features of our website, processing of personal data may be necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally seek to obtain consent from the data subject.

The processing of personal data, such as your name, address, e-mail address, or telephone number shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to RP Translate Limited.

As the controller, RP Translate Limited has implemented technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection cannot be guaranteed. For this reason, you are free to transfer personal data to us via alternative means, e.g. by telephone.

We do not use automatic decision-making or profiling.

 

Name and Address of the Data Controller

RP Translate Limited

Hollywood Estate, Hollywood Lane

BS10 7TW Bristol

United Kingdom

Phone: +44 117 379 0400

Email: enquiries@rptranslate.com

Website: www.rptranslate.com

 

Contact via our website

You may contact us via the electronic forms on our site. In this event, personal data you choose to transmit via our forms will be automatically stored and we understand that you have submitted any such information voluntarily. We may use this data for the purpose of processing or contacting you. There is no transfer of this personal data to third parties.

Linking to Other Websites

This website contains links to many other websites. None of the personal information described above is passed to any of these organisations. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website.

This privacy policy applies only to our website. We are not responsible for the privacy practices within any other websites. You should always be aware of this when you leave the RP Translate Limited website and we encourage you to read the privacy statement on any other website which collects personal information.

How long do we keep your data for?

The criteria used to determine the period of storage of personal data is as stated in our Data Retention and Deletion Policy (POL4010), a copy of which is available on request.

As a general rule, we keep personal data for the respective statutory retention period relevant to the UK.

Your rights

Under the GDPR you have the right to access all data we hold of you, correct data which you deem to be incorrect or incomplete, request us to stop processing your data or request us to delete all your data from our systems.

You can execute any of these rights by contacting our data protection officer, contact details can be found to the top of this privacy notice.

We will respond to your requests, where required, within 4 weeks of receiving your request.

Please note: to protect your privacy as well as that of our other clients, suppliers and prospects, we may ask you to provide proof of identity to us. This may be necessary to make sure we do not provide your data to somebody else or provide you with data that is not your own.

Making use of your rights is free of charge, unless we deem your requests to be excessive, repetitive in nature or otherwise manifestly executed with malicious intent, we reserve the right to not respond to your request in full or charge you a reasonable fee based on our administrative costs.

In either case, we will inform you of our decision.

Further complaints

If we can’t agree on a resolution to your complaints, you believe we are handling your personal data incorrectly or we are infringing on any of your rights as listed above and we can’t come to a mutual satisfactory agreement to solve our differences, you are welcome to contact the Information Commissioners Office and register your grievances with them.

Please check www.ico.org.uk/ for the relevant procedures.

Cookie Policy For RP Translate Limited

Cookies are small files that are created when you visit a website, and which are stored in the cookie directory of your computer. A cookie may include an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can decide if you want to accept cookies by changing the settings on your browser either to accept all cookies, reject all cookies, or notify you when a cookie is set.

There are two types of cookie:-

Persistent cookies remain on your computer for a specified time, for example six or 12 months. We use persistent cookies to collect website usage information for use as described above. These cookies contain no personal information and cannot be used to identify you.

Session-specific cookies are deleted when you leave the website.
We use session cookies for the following purposes:
to hold the information given while using an interactive tool on our website
to hold your details when you are logged into our site
to hold your search criteria while you are doing a search of our site
to collect website usage information for use as described above – website usage information cookies contain no personal information and cannot be used to identify you.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
Surveys-related cookies
From time to time we may offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms-related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Linking to Other Websites
Our website contains links to other websites. None of the personal information described above is passed to any of these organisations. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of our site.

This cookie policy applies only to our website. We are not responsible for cookie practices within any other websites. You should always be aware of this when you leave the RP Translate Limited website and we encourage you to read the cookie policy on any other website which collects personal information.

Third Party Cookies
In some cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Third party analytics are used to track and measure usage of our site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on our site or pages you visit which helps us to understand how we can improve the site for you
We also use social media buttons and/or plugins that allow you to connect with your social network in various ways. For these to work the following social media sites LinkedIn, Twitter and Facebook will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective cookie policies.

More Information
For more information, please contact us via this link: www.rptranslate.com/contact.

GDPR Compliance Statement

RP Translate confirms that all steps as listed below have been taken by us to ensure compliance with the GDPR with effect from 25th May 2018 and that we hereby confirm our continuing commitment to forwards and ongoing compliance.

This compliance relates to our position as Data Processor for Client Data, and as Data Controller in cases where we send work on to third parties for completion on behalf of our clients. Steps taken to ensure compliance

  1. Data Mapping carried out of all internal processes and data
  2. Duplication of data or surplus requirements identified
  3. Duplicate/surplus data holding rationalised to single holding point wherever possible, cross‐referenced to all holding point where duplication is inevitable
  4. Where Personal Data holding is inevitable, risk assessments and DPIA carried out to assess risk, potential for breach and breach impact
  5. Breach identification, notification and handling procedure implemented
  6. SAR (subject access request) procedure implemented

Evidence of any of the above may be provided on request and within a reasonable timeframe.

See sign document (PDF)

Quality Policy

It is the policy and overall business objective of RP Translate Limited to provide services of the highest quality and in compliance with clients’ specified requirements.

It is also our objective to enhance our reputation and capabilities to gain wider recognition in our field of expertise.

We recognise that genuine commitment to understanding the present and future needs of our clients is essential to the achievement of our objectives and thus continually strive to ensure that the needs and reasonable expectations of our clients are realised in the quality of the services we provide.

Our Quality Management System is described in our Quality Assurance Manual and detailed in our Procedures Manual. To further our quality aims we ensure that all our team understand and adhere to the requirements of this policy and the contents of our Quality Assurance Manual.

Our Quality Assurance Manual and Procedures Manual are published as a direct response to the requirements defined by ISO 9001:2015.

RP Translate commits to constant monitoring of our quality performance and implementing improvements where appropriate.

Information Security Policy

RP Translate’s policy is to exercise due care and due diligence on a continuing basis to protect Information Systems from unauthorised access, use, disclosure, destruction, modification, disruption or distribution.

This ensures that our reputation with our clients is maintained through confidentiality, integrity and availability.

Management will ensure business, legal, regulatory requirements and contractual security obligations are taken into account.

Risk Assessments against agreed criteria are continually undertaken.

The Management Team bears the responsibility for establishing and maintaining the system and undertakes to ensure its integrity is maintained through instruction and training of our team and that each team member has a proper understanding of what is required of them.

Equally every team member has a personal responsibility to maintain this integrity.

Management will also ensure that any subcontractor employed for a particular function will meet the requirements specified and accept responsibility for their actions.

We have a Policy of Continuous Improvement and Objective Setting in line with the ISO 27001:2013 Standard.

Our Information Security Management System is monitored regularly under Top Management’s ultimate responsibility with regular reporting of its status and effectiveness at all levels.